1. Double check to make sure that payment was taken within our 30 day refund window

2. Toggle off PE, toggle "do not charge". Click "update" to save

3. Process Refund. Reason: Refund Pro Enhancements

4. Grab the invoice for this transaction

5. Make sure PE is off in ccpro

6. Send "refund" macro and invoice to the user via their ticket 

7. Submit ticket as solved