1. In Chargify, Swap to "AlbumWorks" in the top left drop down.

2. Click on Customers on the left to look up the user's profile.

3. Once you have found the user. In the top right click on Subscription Actions and select Initiate Cancellation. Enter memo: 

4. Go to Invoices tab on the left. Click on the Actions dropdown menu and select View Invoice. 

Click on the More Options dropdown menu and select Refund Invoice...

Select the Refund Payment to Payment Profile option. 

Click Select next to the charge you want to refund.

Enter the refund amount, a memo stating what the refund is for. Select Refund and credit the invoice, then click Apply Refund.

Download PDF copy of return statement and attach it to your ticket response in Zendesk.